Outsourcing
Customer Services
Email Help desk. Inbound calls. Outbound calls. Customer upselling. Feedback calls. Telemarketing. B2B Calling We are NUANCE GLOBAL SERVICES LIMITED.
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WHY NUANCE? We believe that we are uniquely qualified to assist you in this initiative for a number of key reasons:

1. History of successful Client collaboration
2. Track Record, Proven Methodologies and Human Resource base
Global Reach with Local Understanding Learn More get in touch
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Customer Service

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Consulting for PR

WELCOME

We are NUANCE GLOBAL SERVICES LIMITED.

We are the PR, Customer Services, Outsourcing, Etiquette and Media consulting Company that help brands and individuals acquire a fascinating perception.

We provide exceptional ways to;

Bring ideas and experiences to life
To tell your story
To provoke dialogue
To engage the public
To help brands thrive
To open doors
To ensure you make profit

And most interestingly, To bring out the best in children.

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what we offer

PR Shaped Solutions

NUANCE is a public relations, etiquette and media consulting firm with management, consulting, procurement, supply and training services handled by skilled personnel

PR Services

OUTSOURCING CUSTOMER SERVICES

Business Operational Effectiveness Training

Speech Training & Manpower Development

Script/Speech Writing

PPD Etiquette Training

Nuance offers professional public relations consultancy and representation for companies and individuals.
We’ve observed that most companies /organizations have good products, services and content but lack the necessary human resources or public relations skills to promote it effectively.

So, Apart from creating the right image for you through our PR services, we also provide our team of PR expert to represent you or your brand for a presentation, interview or meeting. All you need to do is to give us a two to for weeks hands-on and provide every necessary information as well as materials for us to study.

Nuance Outsourcing customer services is a reliable assistant that is tailored to your business needs and gives your business a competitive edge. Our Inbound and Outbound costumer service solution is proven to transform your business processes. While you zero in 100% on growing your business and gaining more profit, our call centre outsourcing becomes your relaible assistant in handling emerging and returning customers as we make and receive calls on your behalf.

We offer effective solutions on how to handle all your customer's inquiries, demands and concerns because we understand that building customer relations is fundamental for business development and subsequently growing the business income.

Our solutions include;
Email Help desk,
Inbound calls
Outbound calls
Customer upselling
Feedback calls
Telemarketing
B2B Calling

Email Help Desk; We shall assign a team of highly professional email assistants to respond to all your customer's email concerns.

Inbound Calls; After spending money on advertisement/Marketing, you cannot afford to miss a call. Nuance customer services call centre is particular about all elements that makes a small business call centre productive. Customer's are often likely to do business and remain in business with brands they can relate with on personal basis, that is why our call centre is committed to customer engagement as a critical tool to transforming small ventures into world class companies. We answer all your incoming calls, respond to your customers inquiries and concerns with very high level of professionalism.

Outbound calls; Nuance Outsourced Customer Services Call Centre puts calls across to clients and potential clients subject to the provision of credible leads, this is essential for customer retainership as well as covering new sales.

Customer upselling; At Nuance we understand the effect of the present Nigerian economy on businesses, especially those that offer premium products and services. With our Upselling Outsourced Customer Services, we make it a responsibility to close in sales on clients who can afford premium services and products.

Feedback Calls; Because we a resolute in offering impaccable customer experience to your leads and customers, we take our feed back calls very seriously. Nuance Customer Services outsourced call center quality feedback is an essential tool to keep agents on track and to help them improve their performance and helps your business achieve it's organizational goals.

Telemarketing; The COVID-19 pandemic has proven that business transactions can thrive and continue successfully without physical interaction or one on one meetings. With the Nuance Outsourced Customer Services Telemarketing, our team ensures we close in sales through the leads provided. As a proof to our unwavering commitment to results, our remuneration for this particular service is based on percentage from the sales we're able to cover. Just give us your leads, tell us about your product/services and we shall ensure we close in sales and receive our percentage.

B2B Calling; The Nuance Outsourced Customer Services Business to Business calling can also be an outbound cold calling but each call can have multiple purposes including:

Qualification and segmentation,
Appointment setting for inside sales teams,
Market research and polling,
Customer feedback and retention,
Turning leads into opportunities and so on.

We take the responsibility to initiate business calls on your behalf and also follow credible leads through till we cover up sales.

Employ the services of excellent communication professionals that will build quality relationship with your customers.

The Nuance Outsourced Customer Services team is made up of seasoned customer service personnels with good communication skills, a team with trained and dedicated problem solving aptitudes, emotional stability, superior in knowledge reservation and recall, as well as capacity to overcome pressure.

There are proven benefits of a quality dedicated call center and it's role in growing a successful business and we are committed to ensuring such result.

We strongly believe that Cold calling remains a productive B2B marketing tool, thus, reaching out to decision-makers and pitching them your service or product is an effective strategy that requires a well-thought-out plan. This is exactly the model of service our B2B cold calling offers.

Quite a number of small, medium and large companies are begining to rely on Nuance Outsourced Customer Services for a professional B2B support phone calling services. We provide our clients with effective sales solutions that can penetrate any sales obstacle their businesses may encounter.

We believe that a company can achieve any sales objective it sets up with the use of the right strategy. When mapping out a B2B support call plan for each client we take into consideration any specifics of their business and what makes them stand out from the competition.

We look at an array of aspects including the company’s vision and mission, goals, strengths, weaknesses, core values, niche market and more. A combination of such information gives a B2B call center agent a full comprehension of the business and helps them optimize their approach.

Our B2B Call Center services at Nuance offers tactical and strategic assistance with the following;

B2B appointment setting
B2B cold calling
B2B lead generation
B2B follow up call

Nuance B2B cold calling services are recognized among our clients as a highly efficient sales generation tool. Our agents posses strong skills in pitching, early nurturing and lead qualification. We help clients to identify their prospects and turn them into customers.

Don’t let any of your sales opportunities slip away. Use our services to improve your business development processes. We are fully aware that B2B rely on professionals when it comes to telephone sales,
At Nuance, we know what a perfect B2B support phone call looks like. Our extensive experience and success among clients have proven that we are experts in the field. If you run a small business or a start-up you are more likely to need help from B2B professionals like our representatives.

Make use of our B2B call center agents who know very well the difference between pitching to clients and annoying clients. We guarantee highly effective solutions satisfactory results. Try our B2B cold calling services and see the hidden potential of the market.

Exceptional customer service;
At Nuance, we believe that impeccable customer service remains the most effective marketing strategy, let’s train your team on how to delight a customer by exceeding his/her expectation and thus converting the customer to an advocate and partner of your company for improved productivity.

Marketing/Selling skills;
We train you to develop the skills that will enable you to understand what the buyer wants and how to engage in buyer-responsive selling including how to effectively close a sale through diverse marketing strategies.

Social media & Business success;

Social media has come to stay and the earlier you keyed into it for improved productivity, the better for your brand. Lets train you on how to use the social media to gain corporate advantage while ensuring that the corporate image and values of your company are preserved.

Emotional Intelligence;

There’s no doubt that emotional intelligence is an attribute an organization needs to get its members to do what may be considered impossible, and organization’s with reasonable number of members who possess it most often experience less employee attrition while the employees with this rare quality are seen to be more result oriented and committed. Our emotional intelligence training is designed to ensure that participants develop the ability to understand their own emotions and the emotions of others in order to make balanced decisions based on what is really important.
Every team member should know how to take responsibility and treat the business like it were theirs.

NUANCE Speech Training is a speech drill for individuals, organizations and groups, aimed at training better and more confident speakers equipped to speak correctly and confidently anywhere. This course is carefully structured to bridge the gap of wrong spoken English that has become a norm and has eaten deep into the fabric of our society today.
It is an intensive training that cuts across spectra of courses like;
Pronunciation: In this aspect, participants will be carefully groomed on basic pronunciation skills. They will be carefully taught all the English speech sounds and the right ways to apply them to pronounce words in the English lexicon, how to inflect properly, transcribe and make simple presentations.
Grammar Errors: English Language today has been so melted down that people now see nothing wrong in wrong grammar usage. During this training, our team of carefully selected facilitators will coach trainees, grammar errors will be tackled and basic grammar rules given as guide.
Dialectal Interference: Some so called professionals believe the problem of mother tongue interference cannot be tackled in spoken English, but for NUANCE, what we need is time, attention and dedication on the part of the trainee to correct any form of mother tongue interference.


Presentation skills
You’ll be taught the art of speech presentation and you’ll learn how to present information clearly and effectively in order to get your message or opinion across, in a manner that is engaging to a specific audience and for the desired result.
• You’ll also learn how to impressively engage the attention of your audience and present your ideas in a manner that is compelling, influential and memorable so as to inspire them to take the desired action. Participating in our presentation skills training shall prepare you on how to stand up and speak with skills, poise a and confidence.
• You shall also be taught basic reporting skills as a news reporter and script/news writing skills and techniques.
• Relationship management;
Participants are trained on how to effectively and efficiently manage their customers which will lead to increased customer satisfaction and loyalty.

We guide our trainees on the art and craft that evoke thoughts and emotions through subtext, action and symbolism while writing scripts for private use and also for mass media such as feature films, television/radio productions. We also provide suitable scripts for variety of purposes on request.
Let our team of skilled speech writers provide this service in it's variety,including speeches intended to inform, persuade, instruct, motivate, and entertain. We write a speech that helps you communicate clearly and effectively to your audience, irrespective of the purpose or occasion.

Through our innovative corporate/business and social etiquette programmes, we introduce clients to the behavioral patterns that are internationally acceptable. Etiquette is the art of social graces which entails showing consideration and respect to others in simple ways, like Francis Hesselbein would say…”We hear of a future where relationships are key and people are valued, where not just the task well performed but the life well lived is what counts”, we believe in helping our clients achieve better relationships, develop acceptable behavior in the workplace and learn how to project a strong and professional image of the organization through our etiquette trainings, broken down as follows;

CORPORATE/BUSINESS ETIQUETTE:

Whether you are a corporate executive needing to get an extra edge in your career skills, or a professional needing polish to close the deal with a prospective client, our corporate/business etiquette training can help to navigate the many challenges today’s professionals encounter.

SOCIAL ETIQUETTE:

Even in today’s casual society, there is great benefit to having a basic understanding of the social graces. There are simple rules that can put you at ease in any social situation, be it a formal party hosted by the presidency and elites or a business lunch with a very important client.

ETIQUETTE FOR CHILDREN;

We are particularly excited about our etiquette package for children not just because children are absolutely fun to work with but because it gives us utmost Joy to see the positive improvement in children and indeed the society at large, as a result of our etiquette lessons for children. We understand that good manners are essential in any civilization and the etiquette children learn at early ages will certainly spill over to adulthood and help them make more informed decisions in friendship, family, life and career. That is why our team of internationally certified etiquette consultants, took time to design our special etiquette courses for children to help them build the bedrock of their future by exposing them on how to handle social, scholastic and formal situations with grace and ease.
There's no doubt that the level of moral decadence in our society today is overwhelming and we advocate that good manners should be taught at a very early age because once bad habits are formed, they’re never easy to change. Helping your child master simple rules of etiquette will not only get them noticed for all the right reasons, but, you would have raised a polite, kind, well behaved and well liked child.
To this end, we encourage schools to include etiquette as part of their curriculum because manners and etiquette for children, are ranked as the most important quality to nurture in the family and considering the ever busy schedule of most parents today, it becomes imperative for the schools to take up the task to nurture the child in learning and most importantly in character.
We have developed etiquette fun games and other fun ways to teach children of all ages including teenagers because we’ve realized that the more skills are practiced, and made into habits, the more young students become comfortable in social situations and transition into confident young adults.
Our etiquette programs generally are designed to increase your etiquette quotient and add poise and polish to your image.

Personal branding/ Personal effectiveness & self-mastery;

Building a recognizable personal brand opens professional opportunities and without a powerful and visible personal brand, an individual is disadvantaged in practically every aspect of his/her personal, business and professional life. Let’s help you achieve a flawless look that is clean and professional for a powerful first and last impression, including skills to enable you shop actively, understand outfits that flatter your body structure/complexion and also suit your personality and lifestyle. We help brand and style you on every aspect according to your taste.
Also as part of our etiquette training, we equip you on how to acquire the sartorial skills to help you put your apparels and accessories together in a way that is elegant and up to date. You’ll learn to dress appropriately for different occasions in a way that implies your happiness, security and best qualities. You’ll also acquire the savoire-faire that will help you interact politely in social settings, set you apart from the crowd and earn you respect while dining with friends, clients or guests.

Lets help you build a self-confident and assertive you by coaching you on how to understand your unique personality, your skills and deficiencies and how to take responsibility for your outcomes as you learn to be direct about your needs, wants, feelings and beliefs in a way that can reduce conflict, build your self-confidence and improve relationships.

This also covers training on stress management based on individual unique daily routine

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